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Books : Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior


 : Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

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Binding: Audio CD
Dewey Decimal Number: 153.6
EAN: 9781932378825
Format: Audiobook
ISBN: 1932378820
Label: American Media International
Manufacturer: American Media International
Number Of Items: 4
Publication Date: November 25, 2005
Publisher: American Media International
Studio: American Media International
Sales Rank: 291816




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Product Description:
Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.



Customer Reviews
Average Rating:  out of 5 stars

Rating: 4 out of 5 stars - A systematic approach
This is an organised book on systematic approach to resolve differences between people that you come into contact; your spouse, your child, your boss, your friends, your colleagues, and your enemies.

The best part was the commendable effort of Patterson, Grenny and McMillan, Switzler to organise this book to resemble the systematic approach that they shared. I could only read this book when I have free time and it took me over 2 months to complete this book. However, I could easily follow ... Read More



Rating: 5 out of 5 stars - Recommended for Everyone
After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as well.

I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed properly. ... Read More



Rating: 5 out of 5 stars - Still using these teachings
I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.



Rating: 4 out of 5 stars - The first half is a must-read.
The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in ... Read More



Rating: 5 out of 5 stars - Crucial Confrontation
The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.



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Indicating Direct Object Verb
  by: Kerry Patterson
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The Prowler
     Binding: Audio CD
Dewey Decimal Number: 153.6
EAN: 9781932378825
Format: Audiobook
ISBN: 1932378820
Label: American Media International
Manufacturer: American Media International
Number Of Items: 4
Publication Date: November 25, 2005
Publisher: American Media International
Studio: American Media International
Sales Rank: 291816
 
Dick Richards
   
 

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